Refund policy

1. RETURNS
Our returns policy applies to all purchases made to Man to Man Southport Ltd. 

PLEASE NOTE WE DO NOT OFFER EXCHANGE ON ANY PRODUCTS, OUR POLICY IS REFUND ONLY.  ANY RETURNED ITEMS WHICH HAVE BEEN PURCHASED WITH AN E-GIFT CARD WILL BE CREDITED BACK ONTO AN E-GIFT CARD.

1.1 You can return products within 14 days from receipt of your goods. Returns are accepted providing that the product is in its original condition, unworn with all labels and tags still attached. 

1.2 Man to Man Southport Ltd will not be responsible for the cost of your return. This must be covered by you the customer. You will be refunded based on the cost of the product.

1.3 Please complete the returns form provided and enclose this within your parcel. Please ensure the parcel is clearly labelled with our return address : Man to Man Southport Ltd (Clearance), 401-403 Lord Street, Southport, PR9 0AG, England, UK. We advise using a tracked & signed for delivery service as we are not responsible for the return of any items.
If you wish to return your order, please ensure that your return is carefully packaged - packages which are received in an unacceptable condition will be returned to sender.
• (i) Please complete the returns form enclosed within your package, identifying the reason code for returning your purchase. (It helps to improve our customer service!)
• (ii) Your Order Number & date, which can be found on your confirmation email.
• (iii) The reasons for your return.
If you return your package without completing the returns form we will be unable to process your refund.

We recommend that you retain a copy of your proof of postage and tracking in case of any lost or delayed parcels. In the event that we do not receive your returned goods we will ask you to provide the proof of postage. We reserve the right the refuse a refund if you are unable to provide this.

2. REFUNDS

2.1 We aim to refund your item within 5 working days (not including day of receipt) Once your refund has been processed you will receive an email notifying you. Please allow up to 5-7 working days for the funds to show in your account. We will refund you using the same method originally used for your purchase. Please note evenings, weekends and bank holidays are not classed as working days.

2.2 You will receive an email once your refund has been processed, please check your current and junk mailboxes.

2.3 In the event that we do not receive your returned goods, we will ask you to provide the proof of postage. We reserve the right to refuse a refund if you are unable to provide this.

2.4 Please track your order to make sure it has reached us before contacting, please only use one method of contact otherwise this will slow the process down.